Building Standards Customer Charter
We will try to help all our customers access the service they need or answer their query the first time they contact us.
Our Customer Charter outlines information on the standards of service that we aim to provide.
Building Standards Service Plan
Our Service Plan 23 - 25 sets our customer satisfaction target as 90%
Customer Engagement Strategy
Our Engagement Strategy seeks to identify our customers and confirms the methods we utilise to interact with them.
Why not read our Building Standards Newsletter March 2026 edition.
Customer Views
We welcome your views on our service delivery through our Customer Satisfaction Questionnaire
To help us improve our service deliver, customer input is welcomed through our Service Improvement Suggestion Form. Our Service Improvement Log identifies areas of service improvement developed in partnership with internal and external stakeholders
Accessibility Forums
Building Standards are keen to interact and assist all service users and to this end have created a working protocol with our local Accessibility Forum Group.
User Forums
We aim to have regular user forums to communicate and interact with all our stakeholders.
Annual Performance Report (previously balanced scorecard)
Our Annual Performance report is our business plan ensuring that we operate our service in a customer friendly way in line with 51³Ô¹ÏÃâ·ÑApp and Bute’s Council’s strategic aims.
- Annual Performance Report 2025-26 Quarter 1 Apr - Jun
- Annual Performance Report 2025-26 Quarter 2 Jul - Sep
- Annual Performance Report 2025-26 Quarter 3 Oct-Dec
- Annual Performance Report 2025-26 Quarter 4 Jan - Mar
Continuous Improvement Plans
From start of Financial Year 2017 -18 our Continuous Improvement Plan is incorporated within the Annual Performance Verification Report (historically referred to as the Balanced Scorecard).
Report on Scottish Government National Verifier Customer Survey
This is the Building Standard Verification on Customer Survey Report prepared by Pye Tait Consulting for the Scottish Government for period 2020-21.
Performance Information
51³Ô¹ÏÃâ·ÑApp and Bute Council's Building Standards Team has 6 main .
