This accessibility statement applies to www.argyll-bute.gov.uk
This website is run by 51勛圖轎煤App and Bute Council.
How you should be able to use this website
We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
Weve also made the website text as simple as possible to understand.
has advice on making your device easier to use if you have a disability.
How accessible this website is
Parts of this website are not fully accessible. For example:
- Some documents are in PDF format and are not accessible. this applies to both this website and our committee minutes and agendas system (modern.gov)
- Some videos and live video streams do not have captions
- Some iframes do not have appropriate title attributes
- Our Chatbot is difficult to navigate at high zoom levels and has some colour contrast issues
- at high zoom levels (above 200%) our main navigation menu can be difficult to navigate.
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
- email website@argyll-bute.gov.uk
- call 01546 605522
Well consider your request and get back to you in 10 days.
Reporting accessibility problems with this website
Were always looking to improve the accessibility of this website. If you find any problems not listed on this page or think were not meeting accessibility requirements, contact: website@argyll-bute.gov.uk
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the accessibility regulations). If youre not happy with how we respond to your complaint, .
Contacting us by phone or visiting us in person
We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.
Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
Technical information about this websites accessibility
51勛圖轎煤App and Bute Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the, due to the non-compliances listed below.
Non-compliance with the accessibility regulations
Non-accessible content
The content listed below is non-accessible for the following reasons.
- Some elements receive focus that is partly obscured, which means keyboard users may not always be able to see where they are on the page.
Fails WCAG2.2 success criterion 2.4.12 Focus Not Obscured (Minimum) (郭梗措梗梭涉插).&紳莉莽梯;
A fix for this issue is being worked on and is due to be in place for End March 2026 - Some interactive components are positioned too close together, increasing the likelihood of accidental activation.
Fails WCAG2.2 success criterion 2.5.8 Target Size (Minimum) (郭梗措梗梭涉插).
A template adjustment is being deployed to fix this issue in Feb 2026 - PDFs may not be correctly tagged, meaning their structure cannot be reliably interpreted by assistive technologies.
Fails WCAG2.2 1.3.1 Info and Relationships (郭梗措梗梭涉).
We have an going project to fix or replace non-accessible PDFs with either accessible versions or an HTML alternative. - PDFs may not include meaningful titles.
Fails WCAG2.2 2.4.2 Page Titled (郭梗措梗梭涉).
We have an going project to fix or replace non-accessible PDFs with either accessible versions or an HTML alternative. - Headings within PDFs may be missing or not follow a logical order.
Fails WCAG2.2 1.3.1 Info and Relationships (郭梗措梗梭涉).
We have an going project to fix or replace non-accessible PDFs with either accessible versions or an HTML alternative. - Some pages require twodimensional scrolling on small screens, making navigation more difficult for mobile and zoomedin users.
Fails WCAG2.2 1.4.10 Reflow (郭梗措梗梭涉插).
A fix is being worked on for our templates that should eliminate this. due April 2026 - At 400% zoom, the expanded 24 Hour Help interface does not reflow correctly, causing text such as Hello! Im here to help you find information色 to become hidden.
Fails WCAG2.2胼1.4.10 Reflow (郭梗措梗梭涉插).
We are currently working on a fix for this with our supplier. due end Feb 2026 - The 24 Hour Help Here icon is an image of text, meaning its label is not accessible to assistivetechnology users.
Fails WCAG2.2胼1.4.5 Images of Text (郭梗措梗梭涉插).
We are currently working on a solution to this with our supplier. due end Feb 2026 - Some elements do not meet minimum colourcontrast requirements
This includes our '24 hour help' chat widget.
Fails WCAG2.2胼1.4.3 Contrast (Minimum) (郭梗措梗梭涉插).
We are currently working on a fix for this with our supplier. due end Feb 2026 - At 200% and 400% zoom, when the 24 Hour Help Here widget is open, keyboard focus can move behind it, causing focused elements to become completely hidden from view.
Fails WCAG2.2胼2.4.11 Focus Not Obscured (Minimum) (郭梗措梗梭涉插).
We are currently working on a fix for this with our supplier. due end Feb 2026 - At 200% zoom and above, the hamburger menu also allows focus to move to obscured elements, resulting in hidden or lost focus.
Fails WCAG2.2胼2.4.11 Focus Not Obscured (Minimum) (郭梗措梗梭涉插).
We are currently working on a template level fix for this. this is complex issue and will require extensive work to resolve. due end Dec 2026
PDFs and other documents
Many of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so theyre accessible to a screen reader.
The don't require us to fix PDFs or other documents published before 23 September 2018 if they're not essential to providing our services.
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents.
We plan to either fix these or replace them with accessible HTML pages.
Any new PDFs or Word documents we publish will meet accessibility standards.
Content thats not within the scope of the accessibility regulations
PDFs and other documents
The accessibility regulations if theyre not essential to providing our services.
Any new PDFs or Word documents we publish will meet accessibility standards.
Live video
We do not plan to add captions to live video streams because live video is .
Mapping
The accessibility regulations do not cover online maps and mapping services, as long as essential information is provided in an accessible digital manner for maps intended for navigational use. In the case of the latter, we will provide this information in an accessible format.
What were doing to improve accessibility
We are working alongside suppliers and and colleagues to fix content which fails to meet the Web Content Accessibility Guidelines version 2.2 AA standard.
Testing
This website is tested regularly using the Silktide application. We perform both automated and manual accessibility tests. We use Silktide, an automated testing system, to help us monitor and fix accessibility issues as they occur on www.argyll-bute.gov.uk. Our latest score from the Silktide Index Report (as of 19/1/26) is 99%
We perform our own manual tests on the website using a variety of tools including , ,
Preparation of this accessibility statement
This statement was prepared on 5 August 2020. It was last reviewed on 3 February 2026.
This website was last tested on 28th January 2026 against the WCAG 2.2 AA standard. This test of the complete site was carried out by our internal team using automated testing software from and manual testing techniques.
This website is tested every week.
